Customer Service

Customer Service at Five Star Sheets is responsible for all Communication being delivered, and received from the Customer and Manufacturing.

Daily Responsibilities
- Print and review past due and current day backlog
- Oversee Customer Status Updates and AM/PM Production Update.
- Expedite/Communicate Customer’s adjustment, and priority orders
- Update/maintain/insert orders into Kiwi schedule
- Update AM/PM Production Meeting Minutes
- AM/PM- Attend AM/PM Production Meeting
- AM/PM- Check in returned product requesting credit
- Monitor deliveries, update customers as needed
- Volume Customer review, pull back review/communication
Weekly Responsibilities
- Thursday AM/PM- Weekend receiving request.
- Attend Weekend commitment review meeting
Ongoing Responsibilities
- Monitor CS email during your scheduled email time.
- Make sure any emails just sent to you are replied to in a timely manner.
- Oversee all customer contact (make sure we are not over or under sharing information)
- Create and maintain Customer Service weekday and weekend schedule
- Ensure all priority items added to AM/PM/PM meeting. CSR’s are responsible for adding items, but they need to be reminded from time to time.
- Failed orders- Push failed orders into the system
- Calculate and check all Customer Quotes
- Customer Holiday Hour requests
- Maintain procedures and spreadsheets relevant to the department
- Red Alert notification if finish time is after 7:30 pm
- Communicate trials, new paper, new customers, orders requiring testing
Physical Requirements
- Must be able to lift up to 20 lbs.
- Must be able to sit and/or stand for 8 hours per day.

General Application for Employment

Step 1 of 8 - General Info

General Info
Name * Required
First Middle Last
Address * Required
Street Address Address Line 2 City State ZIP Code

Phone * Required

Application Details
Position Applying For * Required

When are you able to start? * Required
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Please select your earliest start date
Preferred Rate of Pay * Required

Are you seeking
Full Time
Part Time
Temporary
Specify the days and hours you are willing to work
How did you learn about this position?
The minimum age to work in Maintenance or Production at Five Star Sheets is 18 years of age.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Education and Training
High School
Name

City

Last Grade Completed

College
Name

City

Last Grade Completed

Major

Graduate School
Name

City

Last Grade Completed

Major

Vocational School
Name

City

Last Grade Completed

Major

Apprenticeship
Name

City

Last Grade Completed

Major

Other
Name

City

Last Grade Completed

Major

Employment History

Please start from most recent
Company 1
Company

Supervisor

Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone
Start Date
MM slash DD slash YYYY

End Date
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Reason Left
Job Duties
Company 2
Company

Supervisor

Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone
Start Date
MM slash DD slash YYYY

End Date
MM slash DD slash YYYY

Reason Left
Job Duties
Company 3
Company

Supervisor

Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone
Start Date
MM slash DD slash YYYY

End Date
MM slash DD slash YYYY

Reason Left
Job Duties
Company 4
Company

Supervisor

Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone
Start Date
MM slash DD slash YYYY

End Date
MM slash DD slash YYYY

Reason Left
Job Duties

Additional Information
Special Skills and Training
List any special skills or training which are relevant to the position for which you are applying.
Hobbies and Interests
List any hobbies, interests or community involvements that are relevant to the position for which you are applying.

Professional References
Reference 1
Name

Phone
Reference 2
Name

Phone
Reference 3
Name

Phone
Reference 4
Name

Phone

Cover Letter & Resume
File
Accepted file types: doc, docx, pdf, Max. file size: 10 MB.
Optional
Please upload your cover letter and resume in either Word (.doc / .docx) or PDF format.
Maximum file size - 10 mega bytes.

Thank you for your interest in working for Five Star Sheets L.L.C. We are an equal opportunity employer. Employment with us is based on y our merit, past experience, and ability to perform the job.

Certification
Consent * Required
By completing and submitting this form, I certify that all of the statements made in this application are true, complete and correct to the best of my knowledge and belief, and are made in good faith. I understand that false or misleading statements willfully made may be sufficient grounds for not being hired, or upon being hired, for discharge. I authorize the company to contact my previous employers for employment references and to release information from my employment records. I also authorize the company to contact the schools I have attended for verification of graduation and to release information from my school records.

I further understand that if I am employed, my employment is not for a definite period and the company or I can terminate it at anytime, with or without notice or cause.
I agree to these terms. * Required
Signature * Required

Type your full name as your electronic signature.
Date
MM slash DD slash YYYY

Notice to All Applicants

Pre-employment drug-screening policy
Consent * Required
It is well recognized that employees cannot perform their job assignments effectively or safely while under the influence of drugs. The use of drugs greatly increases the risk of accidents, serious injuries and fatalities. It also interferes with the ability of employees to produce quality work. Because of our Company’s concern for the safety and well being of our employees, and because of the desire that employees consistently utilize their best abilities when performing their work, Five Star Sheets, L.L.C. has adopted a drug-screening program. To be eligible for employment, applicants who are offered employment must take and pass a drug-screening test. If an applicant refuses to take the test, refuses to sign the Consent and Release Agreement, or fails the test, the applicant will not be eligible for employment with Five Star Sheets L.L.C.

If an applicant’s sample fails the initial test, the applicant may, at his or her option, request confirmatory testing at the independent laboratory, which performed the initial screening test. The laboratory shall use the GC/MS test, and the applicant must pay the laboratory for the confirmatory testing before it is performed. If the second test confirms the initial positive result, a Medical Review Officer will determine if a legitimate medical reason exists for the positive test result. If no legitimate medical reason is identified, the applicant will not be employed. If the test is negative for drugs on the confirmatory test, Five Star Sheets, L.L.C. will reimburse the applicant for the cost of confirmatory testing and will consider the applicant eligible for employment.
I acknowledge that I have received and read this policy or that this policy has been read to me. * Required
Signature * Required

Type your full name as your electronic signature.
Date
MM slash DD slash YYYY

Comments
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General Application for Employment

Step 1 of 8 - General Info

General Info

Application Details

Education and Training

Employment History

Additional Information

Professional References

Cover Letter & Resume

Certification

Notice to All Applicants

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