Customer Service at Five Star Sheets is responsible for all Communication being delivered, and received from the Customer and Manufacturing.
- Daily Responsibilities
- Print and review past due and current day backlog
- Oversee Customer Status Updates and AM/PM Production Update.
- Expedite/Communicate Customer’s adjustment, and priority orders
- Update/maintain/insert orders into Kiwi schedule
- Update AM/PM Production Meeting Minutes
- AM/PM- Attend AM/PM Production Meeting
- AM/PM- Check in returned product requesting credit
- Monitor deliveries, update customers as needed
- Volume Customer review, pull back review/communication
- Weekly Responsibilities
- Thursday AM/PM- Weekend receiving request.
- Attend Weekend commitment review meeting
- Ongoing Responsibilities
- Monitor CS email during your scheduled email time.
- Make sure any emails just sent to you are replied to in a timely manner.
- Oversee all customer contact (make sure we are not over or under sharing information)
- Create and maintain Customer Service weekday and weekend schedule
- Ensure all priority items added to AM/PM/PM meeting. CSR’s are responsible for adding items, but they need to be reminded from time to time.
- Failed orders- Push failed orders into the system
- Calculate and check all Customer Quotes
- Customer Holiday Hour requests
- Maintain procedures and spreadsheets relevant to the department
- Red Alert notification if finish time is after 7:30 pm
- Communicate trials, new paper, new customers, orders requiring testing
- Physical Requirements
- Must be able to lift up to 20 lbs.
- Must be able to sit and/or stand for 8 hours per day.
General Application for Employment